Only when payment has been received can permits for Gorilla tracking in the relevant National Park be purchased. Getting a Gorilla permit is not a guarantee of seeing a Gorilla. Local conditions sometimes mean that access to the Gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to Gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the Gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavours to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client.