Frequently Asked Questions

We bring you the very best of wildlife, nature, birding, adventure and culture in this incredibly gifted country that has unique add-ons to your safari/vacation.

Do I need a visa to enter Uganda?

You are required to purchase a tourist visa before you enter Uganda. Tourist visas can be bought in advance or simply purchased upon arrival at Entebbe International Airport or at any overland border. Photos are not required and a Uganda tourist visa costs US$ 50 per person for up to 90 days stay in Uganda. However, tourists are often only given two weeks visa so if you are planning to stay longer than two weeks, be ready to state this at the border.

Uganda tourist visas can be extended at the immigration office in Kampala for an additional fee.Your passport must have a minimum of six months validity remaining.

Can I use my ATM card or credit card in Uganda?

Only a few banks accept ATM cards or Visa credit cards for money withdrawal in Uganda. While you can withdraw a limited amount of cash per day from ATM machines in Kampala, there are very few opportunities to withdraw cash once you are on safari in Uganda.

Payment by credit card in Uganda can attract additional charges of between 5–10%, occasionally more. Do check with lodges and restaurants in advance, if you plan to pay by credit card. We therefore advise you to bring cash and have money changed upon arrival in Kampala. US dollars, British pounds and Euros are easy to change. However, for some expenses, like the payment of a tourist visa at the airport/border, it is easier to have dollars available. It is often possible to pay for tourist activities with US dollars.

Please note: US dollars bills issued before 1999 are NOT accepted in Uganda. Exchanging low denomination dollar bills (anything less than a USD100 bill) attracts a lower exchange rate.

Are travelers cheques accepted in Uganda?

Travelers cheques are no longer accepted in Uganda.

Is MasterCard accepted in Uganda?

Very few places in Uganda accept MasterCard. In addition to cash, we suggest you bring a Visa debit card.

What should I tip in Uganda?

How much to tip in Uganda depends entirely on your level of satisfaction of course, but even a small tip to show your gratitude will be highly appreciated. You might consider USD10 per day if you are happy with the service of your safari guide and 5-10% tip in upmarket hotels/lodges and restaurants.

Cancellations by us

Occasionally we have to cancel confirmed bookings. We always make an effort not to cancel, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 30 (thirty) days before departure unless you fail to make all payments due in full and on time or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

If we cancel your safari holiday (except where you have failed to make payment or as a result of force majeure), we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us save that paid for Gorilla permits which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.

If we cancel for a reason that is not mentioned in this clause, we shall pay a maximum compensation of $100 (United States Dollars One Hundred) depending on the circumstances. We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.

Cancellations by you

Should you or any member of your party be forced to cancel, you must advise us in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows:

Period before departure = Cancellation charge (as percentage of total price paid where applicable)

More than 45 days = Deposit; 44 days – 15 days = 50%; Less than 14 days = 100%.

Only when payment has been received can permits for Gorilla tracking in the relevant National Park be purchased. Getting a Gorilla permit is not a guarantee of seeing a Gorilla. Local conditions sometimes mean that access to the Gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to Gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the Gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavours to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client.

Please ensure that the quotation given with details of number of clients, dates, accommodation, transportation, permits, park fees and all other services to be provided is clear and accurate before confirming the booking in writing. All references to quotations in writing shall include reference to correspondence by electronic mail. The price of your chosen holiday will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error.

Once the price of your holiday has been confirmed, subject to the correction of errors, a surcharge will only be payable if transportation costs, taxes, accommodation costs or Gorilla permits increase in total to over 2% (two percent) of the holiday price. If you are required to pay more than 10% (ten percent) of the original holiday price, you will be entitled to cancel your holiday with the full refund of all the money paid to us except fees paid for Gorilla permits. Should you decide to cancel under these provisions, you must exercise your right to do so within 14 (fourteen) days of notification to you of the surcharge. We reserve the right to increase or decrease the prices of unsold holidays at any time.

At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of 30% (Thirty percent) of the price of your holiday including fees for Gorilla permits. (See also section on gorilla permits.) If written acceptance is not received from you, we shall assume acceptance of the Terms and Conditions. The balance must be paid in full not later than 45 (forty five) days before departure. Bookings made within 30 (thirty) days of departure must be paid in full at the time of booking.

Payments can only be made to the company account and in the company names. Don’t make the mistake of paying out monies to an account that is not in the company name. If in doubt, please contact Uzuri Uganda Safaris via email/phone before making the payment for us to confirm to you the correct bank details otherwise they are well-spelt out on the invoices we send to you.

Prices INCLUDE airport transfers; accommodation; meals as stated; the services of an English-speaking driver/guide and a safari vehicle; porterage of two items of baggage per person; boat trips; park fees; gorilla and chimpanzee permits where appropriate.

Prices EXCLUDE airfares to Uganda / Rwanda, entry visas, airport taxes and gratuities as well as personal expenditure such as drinks and laundry at all lodges. In Kampala, Entebbe or Kigali the prices include bed and breakfast only.

On safari the prices cover full board unless otherwise stated at time of booking confirmation. The company reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels, security considerations. In such cases alternative arrangements will be made as circumstances permit.

Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay. Our guides are instructed to follow our code of conduct for Guides (available on request), which you must not ask them to break in any way.

In the event that a Guide does not follow the code, please inform the Safari Manager in Kampala. Company vehicles must only be driven by the company’s Guide whose decision on all matters, such as the route taken, is final. You will be liable for any damage caused to a vehicle by any interference by you with the vehicle, including legal costs.

Tour tariffs are based on all known costs and rates of exchange at the transfer, any significant changes beyond control will be immediately communicated to you.

We also retain the right to alter any arrangements due to local conditions. We also retain the right to refuse any person from participating or continuing any tour if that person causes or is deemed to cause hazard or inconvenience to other clients and to our environment and ecosystems.

Please note that in Uganda US dollar banknotes series before year 2000 are accepted only with a low exchange rate. Commercial banks and upcountry towns do not accept the above transactions. In most cases such transactions are only done by forex bureaus within Kampala therefore you are advised to travel to Uganda with more recent banknotes series.

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